Accessibility Statement

Our Commitment

MVMH Hospitality Group is dedicated to providing exceptional experiences for all guests, regardless of ability. We strive to ensure that our venues, services, and digital platforms are accessible to everyone, including individuals with disabilities. We are committed to meeting and exceeding accessibility standards while continuously improving our offerings.

Venue Accessibility

Physical Access

• Wheelchair accessible entrances at all venues
• Accessible restroom facilities
• Clear pathways and adequate space for mobility devices
• Accessible seating options available upon request
• Elevator access where applicable
• Reserved parking spaces for guests with disabilities

Dining Accommodations

• Menus available in large print format
• Braille menus available upon advance request
• Staff trained to assist guests with menu descriptions
• Flexible seating arrangements to accommodate mobility devices
• Assistance with food and beverage service when needed

Sensory Considerations

• Adjustable lighting options in private dining areas
• Quiet seating areas available upon request
• Staff trained to communicate clearly and patiently
• Advance notice appreciated for specific sensory needs

Digital Accessibility

Website Features

• Keyboard navigation support throughout the site
• Screen reader compatibility
• High contrast color schemes for better visibility
• Descriptive alt text for all images
• Clear heading structure for easy navigation
• Resizable text without loss of functionality

Online Reservations

• Accessible reservation forms with clear labels
• Error messages that are easy to understand
• Alternative booking methods available by phone
• Confirmation emails in accessible formats

Staff Training

Our team members receive ongoing training in:

• Disability awareness and etiquette
• Effective communication techniques
• Assistance protocols for guests with various needs
• Emergency procedures for guests with disabilities
• Use of assistive technologies and equipment

Assistive Services

We provide the following assistive services:

• Sign language interpretation (with advance notice)
• Assistance with reading menus and making selections
• Help with navigation throughout our venues
• Modified service procedures when needed
• Coordination with service animals and their handlers

Service Animals

Service animals are welcome at all MVMH Hospitality Group venues in accordance with the Americans with Disabilities Act (ADA). We ask that service animals remain under the control of their handlers at all times. Our staff is trained to accommodate service animals and their handlers appropriately.

Accessibility Standards

We strive to meet or exceed the following accessibility standards:

• Americans with Disabilities Act (ADA) compliance
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Section 508 standards for digital accessibility
• Local and state accessibility requirements

Feedback and Improvements

We welcome feedback about the accessibility of our venues and services. Your input helps us identify areas for improvement and ensures we continue to provide inclusive experiences. We regularly review and update our accessibility practices based on guest feedback, industry best practices, and evolving accessibility standards.

Requesting Accommodations

To request specific accommodations or accessibility services:

• Contact us at least 48 hours in advance when possible
• Specify the type of accommodation needed
• Provide details about your visit (date, time, party size)
• Let us know about any special equipment or services required

Ongoing Efforts

We are continuously working to improve accessibility across all our venues and services. This includes regular accessibility audits, staff training updates, facility improvements, and technology upgrades. We partner with accessibility consultants and disability advocacy organizations to ensure our efforts are effective and meaningful.

Contact Us

If you have questions about accessibility at our venues, need to request accommodations, or want to provide feedback about your experience, please contact us:

Alternative Formats

This accessibility statement is available in alternative formats upon request, including large print, audio format, and electronic formats compatible with screen readers. Please contact us using the information above to request an alternative format.